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Case summaries

This tab contains anonymised summaries of investigations completed by the Ombudsman. These used to be included only in the Annual Reports, but from 2014-15 they are being made available only on the website although the Annual Report will contain links to the summaries.

There are several benefits to this. Because case summaries will be posted on the website as they are completed, rather than only when the Annual Report is issued, they will become available much earlier than previously. Those wishing to look at historic cases will be able to search them more easily without having to look through several annual reports.

Case summaries for the years 2012-13 and 2013-14 were published in the Annual Reports but they are also provided separately in this section of the website.