Publications

Annual reports

Each annual report document contains both a report by the Ombudsman and a report by the Committee, as well as commentary on some of the Ombudsman's decisions on complaints completed that year. From 2014-15 full case summaries are no longer included in the body of the annual report but in a separate link under the publications page of the website.

2018-19

2017-18

2016-17

2015-16

2014-15

2012-14

Minutes of the Waterways Ombudsman Committee

Meeting minutes are ratified at the subsequent committee meeting and are then published here. 

March 2019

October 2018

June 2018

March 2018

October 2017

July 2017

April 2017

December 2016

October 2016

May 2016

February 2016

November 2015

September 2015

July 2015

April 2015

February 2015

Memorandum of Understanding

Memorandum of Understanding in respect of secretarial and administrative support provided to the Waterway Ombudsman Committee by the Canal & River Trust

MoU WOC CRT

Rules of the Waterways Ombudsman Scheme

Rules of the Waterways Ombudsman Scheme

Other

Waterways Ombudsman - Standards and policies

How complaints to the Ombudsman are handled

Waterways Ombudsman Scheme GDPR compliance statement