Each annual report document contains both a report by the Ombudsman and a report by the Committee, as well as commentary on some of the Ombudsman's decisions on complaints completed that year. From 2014-15 full case summaries are no longer included in the body of the annual report but in a separate link under the publications page of the website.
Meeting minutes are ratified at the subsequent committee meeting and are then published here.
Memorandum of Understanding in respect of secretarial and administrative support provided to the Waterway Ombudsman Committee by the Canal & River Trust
MoU WOC CRT
Rules of the Waterways Ombudsman Scheme
Waterways Ombudsman - Service Standards
How complaints to the Ombudsman are handled
Waterways Ombudsman Scheme GDPR Compliance Statement