Publications

Annual reports

Each annual report document contains both a report by the Ombudsman and a report by the Committee, as well as summaries of the Ombudsman's decisions on complaints completed that year. From 2014-15 case summaries are no longer included in the body of the annual report but in a separate tab on the website. The annual reports include links to the case summaries. The tab also shows case summaries for 2012-13 and 2013-14, and will be expanded to include case summaries for later years as investigations are completed.

2018-19

2017-18

2016-17

2015-16

2014-15

2012-14

2011-12

2010-11

2009-10

2008-09

2007-08

2006-07

2005-06

Minutes of the Waterways Ombudsman Committee

The minutes of each meeting are approved at the subsequent meeting, and published shortly after that meeting. The June 2019 meeting has been postponed to September. The minutes of the March 2019 meeting will be published after that.

October 2018

June 2018

March 2018

October 2017

July 2017

April 2017

December 2016

October 2016

May 2016

February 2016

November 2015

September 2015

July 2015

April 2015

February 2015

May 2011

December 2010

July 2010

November 2009

March 2009

March 2008

May 2007

December 2006

July 2006

Memorandum of Understanding

Memorandum of Understanding in respect of secretarial and administrative support provided to the Waterway Ombudsman Committee by the Canal & River Trust

MoU WOC CRT

Rules of the Waterways Ombudsman Scheme

Rules of the Waterways Ombudsman Scheme

Other

Waterways Ombudsman - Standards and policies

How complaints to the Ombudsman are handled

Waterways Ombudsman Scheme GDPR compliance statement