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The Waterways Ombudsman Scheme is listed as a certified ADR (Alternative Dispute Resolution) entity by the Chartered Trading Standards Institute

Under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, ADR entities must be approved by a relevant Competition Authority.

The Chartered Trading Standards Institute (CTSI) is the relevant Competition Authority for the Waterways Ombudsman Scheme. The scheme was unconditionally approved by the CTSI as a Consumer ADR body on 9 February 2017.

The Waterways Ombudsman scheme is a voluntary, private scheme which provides an impartial and independent dispute resolution service for unresolved complaints about the Canal & River Trust which have already been considered under the Trust’s own complaints process.