Publications

Annual reports

Each annual report document contains both a report by the Ombudsman and a report by the Committee, as well as summaries of the Ombudsman's decisions on complaints completed that year. From 2014-15 case summaries are no longer included in the body of the annual report but in a separate tab on the website. The annual reports include links to the case summaries. The tab also shows case summaries for 2012-13 and 2013-14, and will be expanded to include case summaries for later years as investigations are completed.

Annual report 2016-17

Annual report 2015-16

Annual report 2014-15

Annual reports 2012-14

Annual report 2011-12

Annual report 2010-11

Annual report 2009-10

Annual report 2008-09

Annual report 2007-08

Annual report 2006-07

Annual report 2005-06

Minutes of the Waterways Ombudsman Committee

The minutes of each meeting are approved at the subsequent meeting, and published shortly after that meeting. The minutes of the March 2018 meeting will be published after the June meeting.

Waterways Ombudsman Committee March 2018

Waterways Ombudsman Committee October 2017

Waterways Ombudsman Committee July 2017

Waterways Ombudsman Committee April 2017

Waterways Ombudsman Committee December 2016

Waterways Ombudsman Committee October 2016

Waterways Ombudsman Committee May 2016

Waterways Ombudsman Committee February 2016

Waterways Ombudsman Committee November 2015

Waterways Ombudsman Committee September 2015

Waterways Ombudsman Committee July 2015

Waterways Ombudsman Committee April 2015

Waterways Ombudsman Committee February 2015

Waterways Ombudsman Committee May 2011

Waterways Ombudsman Committee December 2010

Waterways Ombudsman Committee July 2010

Waterways Ombudsman Committee November 2009

Waterways Ombudsman Committee March 2009

Waterways Ombudsman Committee March 2008

Waterways Ombudsman Committee May 2007

Waterways Ombudsman Committee Dec 2006

Waterways Ombudsman Committee July 2006

Memorandum of Understanding

Memorandum of Understanding in respect of secretarial and administrative support provided to the Waterway Ombudsman Committee by the Canal & River Trust

MoU WOC CRT

Rules of the Waterways Ombudsman Scheme

Rules of the Waterways Ombudsman Scheme

Other

Waterways Ombudsman - Standards and policies

How complaints to the Ombudsman are handled

Waterways Ombudsman Scheme GDPR compliance statement