Publications

Annual reports

Each annual report document contains both a report by the Ombudsman and a report by the Committee, as well as summaries of the Ombudsman's decisions on complaints completed that year. From 2014-15 case summaries are no longer included in the body of the annual report but in a separate tab on the website. The annual reports include links to the case summaries. The tab also shows case summaries for 2012-13 and 2013-14, and will be expanded to include case summaries for later years as investigations are completed.

Annual report 2016-17 (525 kB PDF)

Annual report 2015-16 (545 kB PDF)

Annual report 2014-15 (474 kB PDF)

Annual reports 2012-14 (549 kB PDF)

Annual report 2011-12 (97 kB PDF)

Annual report 2010-11 (161 kB PDF)

Annual report 2009-10 (264 kB PDF)

Annual report 2008-09 (799 kB PDF)

Annual report 2007-08 (210 kB PDF)

Annual report 2006-07 (833 kB PDF)

Annual report 2005-06 (307 kB PDF)

Minutes of the Waterways Ombudsman Committee

The minutes of each meeting are approved at the subsequent meeting, and published shortly after that meeting. The minutes of the July 2017 meeting will be published after the October meeting (moved from November as noted in the July minutes).

Waterways Ombudsman Committee July 2017 (110 kB PDF)

Waterways Ombudsman Committee April 2017 (119 kB PDF)

Waterways Ombudsman Committee December 2016 (122 kB PDF)

Waterways Ombudsman Committee October 2016 (119 kB PDF)

Waterways Ombudsman Committee May 2016 (178 kB PDF)

Waterways Ombudsman Committee February 2016 (116 kB PDF)

Waterways Ombudsman Committee November 2015 (102 kB PDF)

Waterways Ombudsman Committee September 2015 (206 kB PDF)

Waterways Ombudsman Committee July 2015 (98 kB PDF)

Waterways Ombudsman Committee April 2015 (198 kB PDF)

Waterways Ombudsman Committee February 2015 (93 kB PDF)

Waterways Ombudsman Committee May 2011 (73K kB PDF)

Waterways Ombudsman Committee December 2010 (88 kB PDF)

Waterways Ombudsman Committee July 2010 (87 kB PDF)

Waterways Ombudsman Committee November 2009 (139 kB PDF)

Waterways Ombudsman Committee March 2009 (71 kB PDF)

Waterways Ombudsman Committee March 2008 (54 kB PDF)

Waterways Ombudsman Committee May 2007 (52 kB PDF)

Waterways Ombudsman Committee Dec 2006 (71 kB PDF)

Waterways Ombudsman Committee July 2006 (49 kB PDF)

Memorandum of Understanding

Memorandum of Understanding in respect of secretarial and administrative support provided to the Waterway Ombudsman Committee by the Canal & River Trust

MoU WOC CRT (105kB PDF)

Rules of the Waterways Ombudsman Scheme

Rules of the Waterways Ombudsman Scheme (112 kB PDF)

Other

Waterways Ombudsman - Standards and policies (207 kB PDF)

How complaints to the Ombudsman are handled (189 kB PDF)