Temporary revision to the rules in 2011 (142KB PDF)

Rules of the Ombudsman scheme (34KB PDF)

Each annual report document contains both a report by the Ombudsman and a report by the Committee, as well as summaries of the Ombudsman's decisions on complaints completed that year.

Annual reports 2010-11 (161KB PDF)

Annual reports 2009-10 (264KB PDF)

Annual reports 2008-09 (799KB PDF)

Annual reports 2007-08 (210KB PDF)

Annual reports 2006-07 (833KB PDF)

Annual reports 2005-06 (307KB PDF)

Waterways Ombudsman Committee December 2010 (88KB PDF)

Waterways Ombudsman Committee July 2010 (87KB PDF)

Waterways Ombudsman Committee November 2009 (71KB DOC)

Waterways Ombudsman Committee March 2009 (71KB PDF)

Waterways Ombudsman Committee May 2008 (54KB PDF)

Waterways Ombudsman Committee May 2007 (52KB PDF)

Waterways Ombudsman Committee Dec 2006 (71KB PDF)

Waterways Ombudsman Committee July 2006 (49KB PDF)

Waterways Ombudsman - Standards and policies (44KB DOC)

Waterways Ombudsman Summary of Case 181 (64KB PDF)

Constitution of the British Waterways Advisory Forum (41KB PDF)

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