Rules of the Ombudsman scheme (in PDF format)

Each annual report document contains both a report by the Ombudsman and a report by the Committee, as well as summaries of the Ombudsman's decisions on complaints completed that year.

Annual reports 2006-07 (833KB PDF format)

Annual reports 2005-06 (in PDF format)

Waterways Ombudsman Committee Dec 2006 (in PDF format)

Waterways Ombudsman Committee July 2006 (in PDF format)

Waterways Ombudsman Summary of Case 181 (in PDF format)

Constitution of the British Waterways Advisory Forum (in PDF format)

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